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All correspondence for travel arrangements should be addressed to M/s. JOY TRAVELS Pvt. Ltd.at the given address. For the services contracted, 50% advance payment should be made to hold the booking on confirmed basis & the balance amount can be paid either before your departure in case of outbound services or upon arrival in India in case of inbound services- but definitely 7 days before the commencement of the services. Joy Travels hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.Besides above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.
Mode of Payment :
Advance payment can be made through WIRE TRANSFER to our bank or through Mail Authorization through CREDIT CARDS or CASH that could be deposited in any of our accounts. We accept American Express, Master and Visa Credit cards. Upon arrival in INDIA, the payment can be made in cash, traveler cheques or by credit cards. In case of payment through credit card, a 3.5% bank charge would be applicable on the amount being paid by credit cards.
CASH/ RTGS/ NEFT(LOCAL CURRENCY) :
Funds (INR) may be deposited at PUNJAB National Bank as per details below:
- Company Name : Joy Travels Pvt. Ltd
- A/C No : 1120008700003215
- NEFT/RTGS Code : PUNB0112000
- Branch : ECE House, Connaught Place, New Delhi
Funds (INR) may be deposited at AXIS Bank as per below:
- Company Name : Joy Travels Pvt. Ltd
- A/C No : 007010200061269
- NEFT/RTGS Code : UTIB0000007
- Branch : STATESMAN HOUSE 148,BARAKHAMBA ROAD NEW DELHI
Funds (INR) may be deposited at HDFC Bank as per below:
- Company Name : Joy Travels Pvt. Ltd
- A/C No : 16592560000055
- NEFT/RTGS Code : HDFC0001659
- Branch : Shop No.11 Parliament Street, New Delhi-110001
You may transfer FOREIGN EXCHANGE via SWIFT / WIRE TRANSFER for the services billed through us. The transfer can be made at our EEFC account as mentioned below:
Funds may be transferred at any of our following accounts :
- Bank Name : PUNJAB National Bank
- SWIFT Code : PUNBINBBDCG
- Branch Code : 0112000
- Branch : ECE House, Connaught Place, New Delhi- 110001
- Account Name : Joy Travels Pvt. Ltd.
- EEFC Account Number : 120002800001724
Advance payment can be made through Wire Transfer to our bank or through Mail Authorization through credit cards We accept American Express, Master and Visa Credit cards. Upon arrival in INDIA, the payment can be made in cash, traveler cheques or by credit cards. In case of payment through credit card, a small amount of bank processing would be applicable on the amount being paid by credit cards.
CREDIT CARD (American Express):
There will be a service charge of 3.5% if the payment is made by credit card. If the money is to be settled by American Express we will be needing by fax/ scanned copy of front and back side of your credit card and an authorisation in the following format duly signed by you. Most of the time, in the photocopies/ fax/ scan the batch code on the card does not come out clear. This is the four digit number given on the right hand side of the card (just above the card number). Please always mention this batch code number. > DOWNLOAD FORMAT
CREDIT CARD (Master Or Visa Card ):
There will be a service charge of 3.5% if the payment is made by credit card If the money is to be settled by Master or Visa card we will be needing by fax the photocopy of your credit card from both the sides and an authorisation in the following format duly signed by you. > DOWNLOAD FORMAT
Payment can be made by Demand Draft in favour of Joy Travels p ltd. payable at Delhi.
Office & Home phone nos:
In all the cases, we will be needing photocopies of your passport.
Your contract is with joy-travels.com, which is a trading name for Joy Travels. A contract exists between us when we have confirmed that we have space available on the tour of your choice, we have received your signed booking form, deposit and we have sent you a confirmation of your booking. All the relevant sections of the booking form must be correctly and fully completed. We can only accept booking forms signed, as this confirms that you and the other people on the tour accept our booking terms and conditions and are entering into the contract.
Upon completion of the signed booking form a 50% deposit of the total tour cost must be paid to the company. Customer undertake to pay balance amount within 30 days before departure. For bookings which are made within 30 working days of tour departure, the full amount will become immediately due either with CASH OR DEMAND DRAFT/PAYORDER ONLY.The said amount will be collected in INR and will be charged as per prevailing bank card rate on the day of making payment. The cost of land arrangement abroad will be paid from the proceed of foreign exchange purchased by concerned traveler from an authorized agent (Including Exchange drawn for private travel). Please ensure that you write your name as per passport when booking a flight tour. You should also send a copy of your passport when returning your booking form. (Please note, it is your responsibility to ensure that correct names are given as per passport as you will be fully liable for any costs incurred for ticket amendment/reissue. PAYMENT Can be made to Joy Travels by cash, Payorder, debit or credit card or Bank Transfer There will be a surcharge of 3.5% for Mastercard/Visa - which will be added to the total invoice cost.
(A) Tour Packages
In the event of cancellation/amendment of travel arrangements due to any reasons - we must be notified of the same in writing. Please make sure your intimation reaches us between office hours. ( 9.30 am- 6.30 pm on Mon-Fri, and 9.30 am- 1.30 pm on Saturday). To contact us on weekends or beyond office hours, you may reach us at +91-11-41514110. Cancellation/amendment charges will be effective from the time/date we receive your intimation in writing(strictly during office hours). Cancellation/amendment charges would be as follows:
- More than 28 days prior to Arrival at Destination - Deposit Only
- 13 - 07 days prior to Arrival at Destination - 75% of total holiday cost
- 06 days or less - 100% of total holiday cost.
In case of Special Trains Journeys and/or peak season hotel bookings, a separate cancellation policy is applicable which we shall advise you as and when Applicable.
In case you cancel/ amend the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e hotels/transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.
(B) Air tickets
A service charge is applicable on all tickets booked and canceled through joy-travels. This service charge is applicable over and above the cancellation charges paid to the airlines.
Our liabilities & limitations:
All efforts will be made sincerely to maintain the contract made by our organization with its customers but there are always possibilities of certain Items like airfares, airport taxes, visa fees, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities. In such FORCE MAJEUR, the difference in the cost would be borne by the customers. Joy Travels act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
We shall not be responsible in event the passenger is not granted visa bny the embassy. Joy Travels' limits its role to assisiting our client with visa fornmalities and submission of the application at the Embassy. Refusal/ Grant of Visa is solely at the discretion of the Embassy and Joy Travels does not undertake any responsibility for grant opf visas. In such cases, where visas are refused by the Embassy, normal cancellation charges as per above policy would be applicable. We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, embassy closure/ holidays, accident, breakdown of transport, weather, sickness, landslides, closures/blocades due to political unrest or any such incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client's risk. Our transport is certainly Insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.
Refund if any will be made to the person who has actually made the payment To us. Actual amount will be refunded after working out the figure on the basis of cancellation rules given above.Please be informed that The refund process may take from 2-4 weeks due to lengthy banking process. If the refund is made to the credit card account OR to Bank account, the bank charges will be debited from the refund amount. There shall be no refund if the Tour participant does not or cannot utilize any service included in the Tour cost of the Tour like meals, room excursions etc. nor can any refund be made for lost misplaced or destroyed travel tickets or vouchers.Even in case of a Tour for which the payment was made in foreign Currency with or without part payment in Indian rupees the said refund shall be made only in Indian rupees at prevailing rate on date of refund as per existing rules and regulations.There shall be no refund if the Tour participant fails to join at the Group of the commencement of the Tour, or joins the group late or leaves the group before culmination of the Tour.